Beam not charging

My XREAL Beam was working great for about a week. I managed to keep it from completely going dead and any time the battery got low I would charge it., Unfortunately, it died last night , and now it won’t charge. I have tried the original charge cable along with a variety of different outlets, battery packs, computers, different cables, different voltage wall adapters, and tried using both ports. please help

Hi, you have to make the power input for charging above than 5V/1A. By the way, I want to confirm if you notice the LED is on when you try to charge the Beam. If the LED is off, please try to hold the turn on/off button for 12s and then press it for another 3s before charging the device.