Glasses connection failed. Please close and exit the application, then reconnect the glasses

Jon365 · September 3, 2024, 3:24pm

Nebula app opened Glasses connection failed. Please close and exit the application, then reconnect the glasses.

Xreal Pro 2
Connection USB-C

Displays ok when just connected before opening desktop app.

Nebula for Windows-v0.8.0-1023

NVIDIA GameForce Ready Driver 528.92
NVIDIA Studio Driver 560.81
NVIDIA RTX-4080

Windows 11 Pro

Version22H2

Event viewer

Faulting application name: Nebula for Windows.exe, version: 0.8.0.1023, time stamp: 0x6571686e
Faulting module name: UnityPlayer.dll, version: 2022.3.15.32803, time stamp: 0x6566fa00
Exception code: 0x80000003
Fault offset: 0x000000000106a4a1
Faulting process id: 0x0x20D0
Faulting application start time: 0x0x1DAFE132271B061
Faulting application path: C:\Program Files (x86)\Nebula for Windows\Nebula for Windows.exe
Faulting module path: C:\Program Files (x86)\Nebula for Windows\UnityPlayer.dll
Report Id: 6924d354-4a0d-4aff-adfb-0e86b134a9f3
Faulting package full name:
Faulting package-relative application ID:

Jon365 · September 3, 2024, 6:35pm

I resolved this by updating the Programs below to the latest version. I uninstalled a previous version first.

Control Panel
Programs
Uninstall Program
Reinstall Program

Microsoft Visual Studio C++ 2015-2022 Redistributable (x64/x86) 14.40.33810)

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Kurohoshi · September 9, 2024, 11:53pm

glad you were able to fix it on your end, though in my case i already tried to reinstall M VS still getting that error,