Nebula app keeps crashing on samsung galaxy s21 ultra

Nebula
1

Hello,
I got my Nreal air glasses today but the Nebula app keeps crashing on my Samsung Galaxy s21 Ultra. It shows as a supported device but I keep getting an error message: “The current device is still being adapted and temporarily unavailable.”

Please advise as to what this issue may be,

Thanks,

B

2

Hi, please make sure the connection is correct. The connection cable should be the default which in the package, and the bent end should be connected with glass.

3

Thanks for your reply; When I plug in the glasses to my Steam Deck, it works fine. WhenI plug them into my phone, I get a desktop view in the glasses (see attached). However, as soon as I click ‘AR Space’ my screen goes black. says ‘headset disconnected’, then error.

So I think it’s the AR Space part that is broken…?

Please advise.

Thanks.

4

(don’t see a way to attach a screen shot)

5

Then please turn off the Dex mode of your Samsung phone, and after that enter into AR Space. You can disable Dex mode in Settings–>Connections–>More Connection Settings–>HDMI(Do not select Dex, choose the other one).

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6

That was it, thanks. Forgot about Dex, All good now!

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