Nebula options greyed out

Hi, I’m in Samsung s10 and I have downloaded Nebula lastest version. When I’m in the app with my glasses pluged on, the both app option are greyd (MR Space and Air casting). Impossible to make that work ! I’ve tried to restard several times and plug and unplug the glasses. The glasses are reconize by Android, it showing the mirroiring of my screen phone but won’t work with Nebula.
Thanks for help.

Hi, developer. Could you please tell me what is the model number of your S10?

Hi, here it is

Thanks for your info, please contact after_sales@nreal.ai for further help.