New Nreal Air flickering and then just going blank - latest firmware installed:air_07.1.02.201_20230228

My NReal air after plugging it in works for a few seconds then flickers and then goes blank. This is both when connected to Sony Xperia 1 III phone or to PC

As I say its brand new and I am using supplied cable

Any advice?

Hi, please check if the cable is connected in the right direction.

hi yes it is, angled end into the glasses

Thanks for confirming, if so, please contact for further check. And please provide pics or videos to show the current issue. Thanks in advance.