Hello. I connected the Nreal air device on my Widows 10 Laptop with config below and the video does not work, just the sound works.
Intel Core i7-6500U 2.5GHz
NVIDIA GeForce 940MX with 2Gb Dedicated VRAM
8 Gb DD4 Memory
256 Gb SSD
The same device worked normally on another Windows 10 Laptop with config:
Intel 7 Gen Core i7-7700HQ
NVIDEA Geforce GTX 1060 6GB GDDR5
256 GB SSD + 1TB HDD
For both application, I updated the firmware through Nreal Air - Activation and firmware update from both Chrome and Edge
Would you please help me?