Nreal air shutting off after 10 seconds

I got.mine today and have connected to my fold 2. They connect and the samsung dex display omes up in the glasses witht he warning that the app is already running on another display. I can hit restart or cancel, but no matter what i do, after 10 seconds the display goes off in the glasses. Then the app gies off my phone screen. It still shows in my open apps, but i cant open it there, or from my home screen unless i close it and start again, for my next 10 second experience.
Can anyone help?

Hi, please tell me if you want to use the Nebula app on your phone? If so, please turn off the Dex function first.