nReal Air Troubleshooting - Static noise on display after about 4 minutes of use

I have used the Air with my Galaxy S10 and my Galaxy Fold 3 and it will play for a while but then the Air’s will either display a static screen or act like it got disconnected.

Hi developer, could you please confirm the model number of your phones? And also, if possible please check the chipsets your phones embedded. Thanks in advance.