Hi, one of our pairs of Lights has stopped working. The customer using them said that a firmware update in Nebula got stuck, so they unplugged the glasses, and when they plugged them back in, Nebula no longer detected the glasses. Multiple tries, even going back to previous versions of Nebula has not worked.
Is it possible to re-apply the firmware to the Lights outside of Nebula? Either via another (dev tool) app or via a PC/browser? I know a web page exists for the airs:
XREAL Air - Firmware update.