Samsung Galaxy S20 5G Won't Connect

Anyone else have a Samsung Galaxy S20 5G SM-981U which is supposed to be compatible, but won’t connect - get the message "Unfortunately, this phone cannot be supported Audio Video Transmission, please visit our official website and checking “Nebula Compatible Phones”. I’ve checked, and the phone has a Snapdragon 865 chipset.

Hi, could you please check the cable connection? It seems like the connection is unstable.

I don’t know what you mean by “check it”. It seems to be plugged into the phone and the glasses OK. I’ve tried it many times. Should the glasses “light up” or show any sign that they have been plugged in ?

Sorry for misleading you, this error often happens when 1. The phone doesn’t support DP output(including the case that glass cannot recognize this kind of DP signal); 2. Type C connection is not matched perfectly so Nebula cannot detect the DP signal.
You can plug and unplug for several times and check if the error tip keeps the same. If so, please contact our after-sales team for help.

After- sales say the Samsung Galaxy S20 G is only supported by the Nreal Light. If that’s so, why does the compatibility list the phone directs me to after getting the “incompatible” message show that the Galaxy S20 5G is compatible - I think I’m getting the “run-around” !

As you can see from the compatibility list, only Light is listed for this model. Really sorry for misleading you with the tip, we will optimize the notice in the future.

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Dont have the exact same phone. Iam using SM G980F/DS and it works for me. Its the exynos version.

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So dose it matter if it is the SAMSUNG GALEXY S20 5G or the SAMSUNG GALEXY S20 “FE” 5G. Or dose it depend if it is Exynos or snapdragon.

Both of them matter. Snapdragon chipset guarantees the computing performance; And the system makes sure if the app and glass can work normally and stably.

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My samsung galaxy s22 cant working

Hi, could you please help to check the model number of your phone? And you said that it cannot work, do you mean that it cannot go into MR Space?

Samsung galaxy s20 sc-51a (docomo) &
Samsung galaxy s22 scg13 (au)

I want to try to use dex mode to my nreal air

I already download and installed nebula on that device (samsung) when I connect my nreal to that device its nothing happen its not working i dont know what samsung in japan the right to buy or what samsung in japan really to work with nreal air

Hi, I just replied to you by private message.